FAQ

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. (Please refer to the Contact section) We generally process orders within 1-3 days, and once your order is processed, we will be unable to make any changes. 

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES? 

Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government. Customs Value: Salty Little Bums is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.

LOST PACKAGE?

We ship via USPS First Class for all domestic and international orders. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. Once the carriers have hold of the package we cannot be responsible for delivered items that have been lost or stolen.

WHEN WILL MY ORDER SHIP?

Your item will ship be shipped in 2-10 days. Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 5 weeks.
I’M UNSURE ABOUT A SIZE
We suggest sizing up if you’re unsure about sizes.

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.